Staying involved: what happens after you accept an offer
Accepting an offer can feel like the finish line, but it is really the start of the next stage, and it is often where things are most likely to go wrong if nobody is actively managing them on your behalf.
The memorandum of sale
Once an offer is accepted, we issue a memorandum of sale to everyone involved, confirming the details and getting the legal process moving without delay. This simple document is often what determines how quickly things start to move in those first crucial days.
Keeping the chain moving
Our sales progression team stays in regular contact with everyone in the chain, chasing solicitors for updates, flagging problems early, and keeping you informed. That hands-on approach is a big reason our average time from coming to market to completion is 165 days, against a regional average of 190, around 25 days quicker.
If a chain looks fragile
If something in the chain looks uncertain, a buyer further up the chain going quiet, for example, or a delay in a related sale, we would rather tell you early and talk through the options than let you find out at the last minute.
What proactive updates actually look like
Rather than waiting for you to chase us, we build in regular check-ins throughout this stage, so you always know where things stand: whether searches have come back, whether a survey has been booked, and what the next milestone is. Nobody should have to wonder what is happening with their own sale.
Working with your solicitor, not just the buyer's
We stay in contact with your solicitor as closely as with the buyer's, since delays can happen on either side of a transaction. If paperwork is sitting unanswered on your side, we will chase it just as readily as we chase the other end of the chain.
Why this stage matters so much
Most sales that fall through do so not because of the initial offer, but because of something that goes unaddressed during this stage, a query left unanswered, a delay nobody chased, a small issue that grew into a bigger one because it was not caught early.
A named person looking after you does not stop once an offer is accepted. We stay involved right through to completion, because that is the point at which it matters most.